But what if I just bought the old version?

I’m slowly putting together the answers to all the questions that were asked during my SirsiDynix Institute session on Screencasting last week.  One person asked if I was sure that version 4 of Camtasia was out, as she had just bought version 3.x the previous week.  I am sure, and told her that if she’d get back in touch, I suspected that Techsmith would comp her an upgrade if she could show them a receipt dated after the launch date of version 4.  (Techsmith has not told me this, but they seem the kind of company that would be reasonable this way!)

Anyhoo, I noticed on Silke Fleischer’s blog (he’s the product manager for Adobe Captivate) that Adobe has an official policy on this.  Basically, if you purchased version 1 of Adobe Captivate between the dates of September 5, 2006 and December 4, 2006, you’re eligible for a post-announce upgrade to version 2.0.  Good policy.  Only thing that would make it better is if it would happen automatically for single purchases the way it does for bulk purchases.

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