Category: Electronic Reference
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RAKIM Open Source Chat Reference Software
The current issue of Computers in Libraries introduced me to an open source chat reference software called RAKIM. The article, Implementing RAKIM Open Source Chat Reference Software, describes how librarians at Midlands Technical College decided to try this package (mostly because it’s free), and their impressions of its capabilities and limitations. A couple of the…
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Jybe at Northern Illinois University Libraries
Northern Illinois University Libraries is (are?) using Jybe as their virtual reference service offering. If you visit their homepage, browse to Services and More and then Ask a Librarian, which is the first option on the list. If you already have Jbye installed you can just click the link to be connected to a librarian,…
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Embedded librarians
Rebecca Hedreen has a neat description of all the options her distance students have in reaching her. Wouldn’t it be great if they all were interoperable? Meredith and Stephen think so too… I think some sort of online presence indicator should be required for each and every one of these – most seem to have…
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IM’ers not digital reference chatters? [Part 3]
Sherri Vokey ran a survey a few weeks back to learn how many visitors to the UNLV website currently use Instant Messaging, and to find out how many would correspond with a librarian that way if such a service was offered. Sherri has posted her results, and you may find them interesting and/or useful. I…
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Virtual Reference Desk 2005
The Call for Papers for Virtual Reference Desk 2005 has been announced. June 6 is the deadline for submissions, the conference is in mid November. Link: VRD 2005: Home. Information At A Glance: VRD 2005 Conference November 14-15, 2005 Hyatt Regency San Francisco Airport San Francisco, CA
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Even more on Jybe (probably not the last word)
Have spent a fair amount of time with Jybe 2.0 the last two days and am forming a pretty favorable impression. Yesterday I was a little worried after I spent some time on it with Sherri at UNLV and we ran into some bugs where we would appear to be co-browsing nicely, but would pretty…
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Thoughts on Jybe 2.0
Earlier this week Jybe version 2.0 was released, and tonight I finally got a chance to play with it. I think. See, I haven’t had time to line up any co-testers, so I did it all myself through VNC – hosted the session on my work machine, then joined that session from my home machine…
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Jybe 2.0 is Coming (RIP VR)
Michael over at Tame the Web has recently become enamored of Jybe, and seems to have experienced the same good customer service I did back in February. Seems that Jybe has been listening to folks, including librarians, and is addressing several of the shortcomings that we found in our initial tests with this product. Will…
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Web Meetings for Nothing, Collaborate for Free
This looks pretty slick. ConVoq offers ASAP Express, a free, "Full-featured personal online meeting solution". As noted in the article, Web Meetings for Nothing, Collaborate for Free they’re offering the one-to-one option for free, forever. Included is a real-time presence indicator (an icon that lets folks know if you’re at your desk or not) that…
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eMessenger
Along the lines of yesterday’s post, how is this different from Trillian? (again, I have almost no experience with IM…)eMessenger [via del.icio.us/gharder]