Category: Electronic Reference
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Digsby now works with LibraryH3lp, but Pidgin no longer does
We’ve just started testing LibraryH3lp at the U of Calgary as a probable replacement for Meebo in offering IM / Chat reference service. I switched from Digsby to Pidgin in order to be able to monitor queues from a desktop client instead of having to log in to the LibraryH3lp website, but yesterday the LibraryH3lp…
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IM widgets on academic library subject guides
From Danielle Dennie at Concordia University: I will be repeating a study I did last year. The aim of the study is to learn about and compare usage of IM widgets on online subject/research guides from different North American academic libraries. I would like to see the types of users that use IM widgets on…
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Trillian Astra update
Wow, it's been almost two years since I was excited about Trillian's IM/social network-concatenator, Astra. While I've been registered for their beta since July 2007, it wasn't until yesterday, when Lifehacker pointed out that beta applications were being filled quickly that I gave them my address again, and got myself a copy of the client…
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Presentations from Reference Renaissance conference
The head of our Information Commons attended a conference entitled, A Reference Renaissance: Current and Future Trends, and points out that many of the presentations are available online. From the conference homepage: Rumors of the “death of reference” have been greatly exaggerated! Reference service now encompasses not just traditional forms such as telephone, email, and…
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Real Life in the Virtual Library
There's a freely-available article in the most recent issue of the Charleston Advisor that describes what it's like to put together a small virtual library to support distance students:Real Life in the Virtual Library, The Charleston Advisor, Volume 10, Number 1, July 2008 , pp. 47-48(2). As you can see, it's only a couple pages,…
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TeamViewer for Desktop Sharing
Haven’t had a chance to try this, but TeamViewer, free for non-commercial use, offers desktop sharing for both Windows and Mac. They claim 10 million users – wonder if they were known as something else before?
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Hab.la suddenly a viable option for libraries
Dan Sich at the University of Western Ontario posts an update that shows how Hab.la is responding to user suggestions and now has a solution for the previously-reported cap of 5 simultaneous users. They’ve even got a page on Hab.la for Libraries! If you haven’t yet implemented chat widgets on your site, this is definitely…
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Survey on the use of IM Widgets
Danielle Dennie at Concordia University asks for your assistance in a survey she’s running on your use of Instant Messaging Widgets: Dear all, I will be conducting a study to learn about and compare usage of IM widgets on online subject/research guides from different North American academic libraries. I would like to see the types…