Was just on the Library Online website signing up for an upcoming webcast on repositioning the Academic library for the new information age and noticed that Brian Matthews (The Ubiquitous Librarian) gave a session on Oct 31 called Conversations With Patrons: Extending Your Library’s Presence Online in which he expands upon his Intuitive Revelations ideas. The session is recorded and available for viewing via Elluminate; I’m just about halfway through and am enjoying hearing Brian’s ideas. If you’re interested in exploring ideas on how to reach out to your patrons, I recommend spending an hour listening to this presentation. You’ll have to create an account with Library Online, which is a little annoying, but all the content (upcoming and archived) is available for free, so it seems a fair trade 🙂