Today we launched our new FAQ database here at the U of Calgary. We’re now using KBPublisher, an open-source product introduced to me by Chad Boeninger at Ohio U. In addition to being searchable, and thus way better than one of those long lists with anchor tags, the neatest feature in the whole thing is that should someone decide they do want to go ahead and submit a question, as they’re typing in the form KBPublisher watches the words they type and before they can hit the submit button, suggests answers that might actually already exist to answer the question. If it’s wrong, they can still go ahead and submit.
Here’s a quick overview of our implementation:
Technorati Tags: KBPublisher, FAQs
Comments
3 Responses to “KBPublisher FAQ database at our library”
Congragts, Paul. I hope you find the application as useful as we do. I take a monthly snapshot of the article list inside the admin interface to get an idea of the usage. Many or our questions are getting hit 100’s of times a month, and I am sure you will find the same with yours. Please keep us up to date with the project.
It sounded great and looks good now, but it gave an error message all weekend about the database possibly being down. Any idea why that happened, and is it a problem with KBPublisher?
Thanks Greg – that’s definitely a problem on our end – we’ve had a weird issue with a disappearing temp folder on one of our servers – not a KBPublisher problem per se – it just happens to be affected.