I’m reading Naked Conversations right now, and earlier this week I was thinking how much I appreciate the TechSmith Visual Lounge blog. Once upon a time I had a good relationship with one of the customer service reps at Qarbon, and he kept me updated with what was new with ViewletBuilder, but he’s gone now and they don’t appear to be blogging over there, so aside from very sporadic newsletters I have no idea if they’re still chugging away on the product. I have absolutely no dialogue with Macromedia Adobe Captivate. But sheesh, these are smart people at the other companies, surely they’re keeping in touch with their users, and I just haven’t gone looking to find their communications channels. So today I did. If I missed something you know about, feel free to comment:
Qarbon (ViewletBuilder, ViewletCam): User Forum (no RSS feed) Very low traffic.
TechSmith (Camtasia Studio, SnagIt): Visual Lounge Blog, User to User Forums (no RSS feed)
Adobe (Captivate): Silke Fleischer’s blog (Silke Fleischer is responsible for product management and marketing for Adobe Captivate) – The rss feed listed on the blog didn’t validate for me, but this one did. Silke’s blog appears to be brand new, and I’m not sure how often it’s going to be updated…, Captivate Support Forums (offers an RSS feed for the whole thing or for each category). Lots of user-to-user traffic in here, so this seems to be Adobe’s preferred channel.
Technorati Tags: Screencasting, communication, customer_relations, RSS
Comments
2 Responses to “Keeping in touch with the Big 3 Screencasters”
Hello,
I found your blog while reviewing our weekly hits to our website. I wanted to make sure you had a contact at Qarbon who can keep you updated.
We are working hard these days and about to release VB2006, with VCAM2006 next in line. We launched ViewletACE a few months ago (Quiz, Survey & Assessment tool) on our new “Shasta” platform. I would highly recommend trying this product out! We are also working on updating our Linux product as well as releasing at MAC version. For those that want extended reporting and Viewlet tracking, we have our ViewletCentral product both in a Qarbon ASP pay-per-month add-on, but also a Self-Hosted product for those users who want to own the software. There are many expanded features available in the Self-Hosted version. There are also some discussion about launching our products from an applet since we are all Java based. Imagine being able to access the tools from your browser as well as your desktop.
We also recently launched a user forum a few weeks ago (which is why there is not more data)
We are also looking into RSS feeds and Podcasting.
Email me anytime…I would be happy to offer more updates, etc. Expect a newsletter soon too.
Jay
http://www.qarbon.com
Thanks very much for the info Jay, I look forward to your next releases, and especially the return of the Mac product; I think you’d be able to corner the market there if it worked well! The web-based tool sounds interesting too.